State Farm® Insurance Agent Kristina Wyant

"Insurance buyer beware scams of State Farm Car Insurance ! I called for quote for my 2021 Subaru two months before my present insurance would expire. I spoke with Representative Dillon, we discussed my insurance needs, my information requirements for the quote, which included my voluntary driver safety course and was given a quote. I explained to Dillon I did not need insurance until the beginning of November, almost 2 months away, and if this quote would change at all in the interim. Dillon said the quote he was giving me would be the same, no changes would be made, everything is set. In November I signed with State Farm to insure my vehicle. No changes to the quote from September, no additional information was needed or discussed or questioned. However, roughly 5 weeks later and right before Christmas, I was just back from holiday, I’m receiving texts and emails for the need to have a certificate of proof for a driver safety program I voluntarily took a few years back to “ keep my discount “, AND now they needed one for my husband, who is not on my policy, nor does he drive my car, which was discussed in September. I wrote back I would provide my certificate . Since then, I’ve received bills in email formate and continuous,numerous texts, in a threatening nature to pay this extra bill. State Farm also sent me “ beacons” for my car, another aspect we never discussed! Mind you, in November I paid my insurance with the Representative Dillon on the phone, which also was cleared thru my bank. Here it is, the day after Christmas and they are still sending me bills and no explanation! I will most definitely be looking elsewhere for my insurance needs! Shame on this insurance company and their representatives! I’m a Retired Registered Nurse & been driving for over 50 years and insuring my car without any of the above hassles, I haven’t had any accidents, nor tickets in these 50 years either! A clean as spit driving record and I’m being hassled like this! I could not imagine the hassling, miscommunications and mismanagement, I would surely encounter if I would really need their help if a claim was involved! I may have to take this yet further to the Better Business Bureau, etc. Be careful who you insure with! And stay far away from State Farm!"

"Dillion at State Farm really took care of me and my insurance needs. He was very professional and explained all my savings that I would be getting by adding a home owners policy to my profile. Thanks a bunch!"

"Earlier this year, I reluctantly made a switch from my personal GEICO car insurance policy to my husband’s StateFarm policy after my GEICO rates continued to climb to an unreasonable amount despite my near perfect driving history. We’ve dealt with a number of StateFarm agents over the years (both with regard to our vehicles and our home) and had more than a few hiccups and frustrations, so I was not looking forward to having my car under this policy. In the beginning, I was right—while it was a lot cheaper to bundle with them, customer service was a bit of a nightmare. So when it came time for me to add a new vehicle to the policy this week and remove my old vehicle, you can imagine my dread over the call. I was gearing up to fight/advocate for myself as usual, knowing that I’d have to rehash old things that still needed fixing in addition to making sure that new things were handled correctly, and thinking I’d get the runaround again. (Note: as a millennial who’s spent a significant amount of time in both customer service and call center positions, I was still very polite, but I was definitely guarded, and I’m certain that my worry was apparent.) Josephine and her coworker, Crys, proved me wrong in my assumptions and were exceedingly patient and helpful. After Josephine had already received my frantic texts and spoken to my irritated spouse, Crys took my panicked last-minute call right before closing yesterday, graciously assisted me in scheduling a call for this morning, and sent a follow-up email with details. Josephine called me right on time, actively listened, fully read and understood the time-sensitive nature of my new issue, addressed of all of my various bullet points appropriately, updated our information correctly, provided clear and concise explanations to my coverage questions, and communicated with knowledge, empathy, and care. Give these two fantastic employees/humans immediate raises, Kristina. Please and thanks."

"Absolutely amazing staff! Everyone I talk to is always nice and super friendly! Today has been no exception! Thank you so much again for all your help!"

"I really appreciated how quick Crys was able to help me updating my info and getting everything the way it needed to be. Great job!!"

"Recently talked with Ashley about some changes I needed to make to my policy and she was pleasant, cheerful and very accommodating. Had an AWESOME experience."

"Dillon was great at assisting my husband and I with our auto insurance. I definitely would recommend Dillon to friends/family. I made sure we had his contact information for future insurance needs."

"I was having trouble coordinating coverage between various State Farm policies . Craig spent the time necessary to explain the proper way to do it and handled all the paperwork for me. I am grateful for his efforts. Five Stars for Craig. I have also dealt with Jodi from this office recently, And she was equally helpful. thank you Jodi"

"Dillon took the time to walk me through the differences in my coverages between my former provider and what State Farm was able to provide. He was able to save me money each month and increase my coverages. He was very thorough, kind and answered each and every question I had, no matter how ridiculous it seemed. Overall, I was dreading having to speak anyone regarding changing providers and made it clear that I did not enjoy talking this much but Dillon made the process smooth. 10/10 would recommend working with him. I’m looking forward to what State Farm has to offer moving forward."

"I had the opportunity to speak with Mr Koon, who was very knowledgeable, professional and very helpful on the phone. He was very patient and helped me set up with a new plan because my old Insurance Company is not doing business in VA any more. Thank you for being so helpful and understanding with me and setting me up with a new State Farm Policy. Your staff is Awesome. Way to Go State Farm and Mr. Dillon Koon."

"Good experience, would recommend"

"Just got insurance with State Farm. Erika was my contact and she was amazing. She is so friendly, easy to talk to, and did all she could to get me the most coverage with a low premium. She saved me close to 70.00 a month with better coverage. Thank you Erika!"

"Dillon Koon is an amazing agent and asset to the company. Setting up new services was simple and easy. He was a me to answer all the questions I had. Five stars isn’t enough for him!!"

"I had an excellent experience working with Dillon. He was personable, professional, and trustworthy. He surprised me with some extra ways to save money. When I told him I am planning to cancel my policy with another company, he even called up the company and worked through the teleprompter for me, leaving me on hold until he reached a live person. I feel lucky to have connected with him. Thanks Dillon and good luck to you!"

"I was shopping for an auto insurance and was looking to bundle it with my pre-existing rental insurance with State farm and was connected with Erika. After we talked about what i was looking for, she recognized my confusions with some of the policy terms and was very patient in explaining what each policy means. She took the time to get to know me and was able to find different policy options that best suited my needs. She helped me go through the pros and cons of each option and I was ultimately able to find one that I am happy with. Highly recommend Erika Medley!!"

"Scammers and thieves. Becareful. They stole 3500 of over payment and now accuse another insurance affiliated with them about the money. I paid State Farm my monthly payments not the other."

"Very friendly, transparent, and helpful staff."

"I am a new State Farm customer, and I am so pleased with my experience and the customer service. Dillon was extremely professional, nice, and helpful. He answered every question I had, and gave me a best quote possible. I appreciate the transparency, and honesty. I definitely recommend State Farm, and Dillon. He was amazing. Thank you again!"

"Erika Medley was extremely professional and very helpful, providing me with all information and details I needed. She made my sign up process easy, I appreciate the help!"

"Absolutely exceptional service from Dillon!"

"Dillon was the best person and representative. Im beyond grateful for his service and dedication to my concerns. He saved me a lot of money 💰 Thank you thank you 🙏🏾"

"Great service and support! I had a lot to catch up on my policy and Dillon was able to get me back on the right track! He answered all of my questions and found ways for me to save money by explaining all the discounts and services I am missing out on. Thank you for all your assistance and support throughout every step!"

"Nick is great! I got everything I need and more at a great price and I felt like I was talking to a friend!"

"Nick is a boss. He will make sure you’re set up with the best rate. You can tell he genuinely cares about taking care of you as a customer. Great experience!"

"Dillon was great help! So many options and saved me some money"